Return Policy

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1. Our Commitment

At Presentgiftscrea, we take pride in the quality of our handcrafted aromatic candles. If you are not completely satisfied with your purchase, we are here to help.

2. Return Eligibility

To be eligible for a return, your candle must meet the following criteria:

• The candle must be unused and unlit
• The candle must be in its original packaging
• You must have proof of purchase
• Return request must be made within 14 days of delivery

3. Non-Returnable Items

The following items cannot be returned:

• Candles that have been lit or used
• Candles without original packaging
• Custom or personalized orders
• Sale or clearance items
• Items purchased more than 14 days ago

4. Return Process

To initiate a return, please follow these steps:

1. Contact us at info@presentgiftscrea.cv with your order number
2. Describe the reason for your return
3. Wait for return authorization and shipping instructions
4. Pack the candle securely in its original packaging
5. Ship the item to the address provided

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

6. Damaged or Defective Items

If you receive a damaged or defective candle, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

7. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is damaged or defective. Original shipping costs are non-refundable.

8. Exchanges

If you would like to exchange a candle for a different scent, please contact us. Exchanges are subject to product availability and the same return eligibility criteria.

9. Contact Us

For any questions about returns or refunds, please contact us:

Address: 4 Arney Street, Paeroa 3600, New Zealand
Phone: +64273190808
Email: info@presentgiftscrea.cv

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